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ILLAFsoft :: Doctor Service FAQ
Doctor Service FAQ
Where
can I purchase your products?
How do I receive technical support for my ILLAFsoft
product?
When does the 90-day free complimentary support begin?
How do I get e-mail updates about the latest ILLAFsoft
product information?
How do I notify ILLAFsoft of a change in my e-mail
address?
How do I stop receiving the ILLAFsoft newsletters?
I've lost my manual. How do I order a replacement?
I've lost or damaged my CD. How do I order a replacement?
I've lost my serial number. Where can I find it?
I need help learning how to use your products. What
are my options?
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Where
can I purchase your products? |
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There
are many ways to purchase ILLAFsoft products. For detailed
purchasing information please visit the ILLAFsoft
purchase information page. |
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How
do I receive technical support for my ILLAFsoft product? |
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ILLAFsoft
offers various technical support options for registered users,
including the ILLAFsoft support centers, e-mail support, and
other support methods as outlined on the ILLAFsoft
support overview. |
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When
does the 90-day free complimentary support begin? |
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The
90-day free complimentary support begins with the first call
or e-mail message to Technical Support.For ILLAFsoft packages,
the 90-day free complimentary support begins with the first
phone or e-mail to Technical Support for any product in the
bundle. |
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How
do I get e-mail updates about the latest ILLAFsoft product
information? |
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Follow
the "newsletter" links in the membership
center to subscribe to our custom HTML newsletter. We
allow you to choose what products you'd like to get information
about, as well as letting you define what types of information
you'll receive. You can control your subscription settings
from ILLAFsoft.com as well. |
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How
do I notify ILLAFsoft of a change in my e-mail address? |
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You
can make changes to your e-mail address and contact information
by editing your account settings at the membership
center. |
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How
do I stop receiving the ILLAFsoft newsletters? |
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Please
log in and change your settings. |
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I've
lost my manual. How do I order a replacement? |
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ILLAFsoft
does not sell boxed products and manuals separately. If you
have lost or damaged your original manual please check our
support centers for a downloadable version of the manual. |
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I've
lost or damaged my CD. How do I order a replacement? |
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Registered
users can purchase replacement CDs for our products while
stock lasts. The charge is US$25. Please contact
ILLAFsoft Doctor Service with your credit card number,
expiration date, your shipping address, and your serial number.
We will place an order for you. |
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I've
lost my serial number. Where can I find it? |
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Here
are some places to look for your serial number.
 The serial
number is located on your registration card.
If you
downloaded and purchased the software from the ILLAFsoft.com,
you can resend your serial number to yourself using your ILLAFsoft.com
membership account settings.
If you cannot locate your serial number, contact Doctor
Service with your name, address and clinic name (if applicable).
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I
need help learning how to use your products. What are my options?
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Please
feel free to contact ILLAFsoft Doctor Service.
E-mail: Contact Doctor Service
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